Frequently Asked Questions
For all products, buy 3 items and pay for 2; buy 6 items and pay for 4. For example, 3 items worth 1,500 TL will cost 3,000 TL, and 6 items will cost 6,000 TL. The discount is applied automatically in the shopping cart.
Yes. All products included in the campaign can be mixed and matched. For example, you can purchase a Kérastase, a Medicube, and a Celimax product in the same cart.
The lowest-priced item(s) in your cart will be deducted as a discount. You don't need to enter a coupon; the discount will appear automatically in your cart.
Yes, all our products are 100% genuine. Every order includes a unique QR code authenticity card for each product.
Scan the QR code on the card with your phone; you will see the " This Product Is Authentic " verification on the page that opens. You can also manually verify the code on the authenticity verification page.
Your order will be shipped via PTT Kargo within 1-3 business days of payment confirmation (or order confirmation for cash on delivery ). Shipments are not made on weekends and public holidays.
Shipping costs and any cash on delivery service fees will be clearly displayed during the payment step before you confirm your order. Shipping is currently free.
Your tracking number will be sent to you via email and SMS when your order is shipped. You can also track your order on the order tracking page.
Yes. You can pay the delivery person upon delivery. Any cash on delivery service fee will be shown beforehand during the payment process.
Card payments are processed via PayTR's 3D Secure verification system, and your card information is not stored in our store. Installment options are displayed during the payment process, depending on your card's issuing agency.
After completing your order, your IBAN information will be displayed. You must write your order number in the description section. If payment is not made within 24 hours, the order may be cancelled.
Yes. You can return unused products with their packaging and protective seal intact within 30 days of delivery. The legal right of withdrawal is 14 days; we extend this period to 30 days.
According to the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for cosmetic products whose packaging has been opened and which are unsuitable for return due to hygiene reasons. This rule does not apply if the product is faulty, damaged, or incorrect.
If the package is damaged, have the delivery person prepare a damage report and send us photos of the product. We offer a full refund or exchange, including shipping, for faulty, damaged, or incorrect products.
Billing information is generated based on the information you provided during the order process. For any billing requests, please contact us with your order number.
Warranty conditions may vary depending on the product and importer information. To obtain information about warranty coverage and duration, please contact our customer service with your order number.
The "who is it for" section on the product pages indicates which hair needs each product is designed for. If you are unsure, tell us about your hair condition, and we will recommend the right product for you.
Retinal and retinol-containing products are generally used in the evening routine and should always be used with sunscreen during the day. Consult your doctor before use if you are pregnant, breastfeeding, or have sensitive skin.
If you contact us before your order is shipped, we can cancel it. For orders that have already been shipped, you can take advantage of the return policy after receiving them.